Refund policy

Return
 
Our return policy lasts 30 days, it means you have 30 days after receiving your item to request a return. If Over 30 days by since your purchase, unfortunately, we can’t offer you a refund or exchange.
 
Please don't reject the package if you found don't want it at the moment or the item is not the one you ordered. Please accept it first and contact us about return. If you reject the item cause the package is unable to tracking. Then we would think that you have received the package by default.
 
An item is only eligible for a return has two reasons:
 
1. Incorrect item was shipped.(Remember try to contact our customer service team by email)
 
2.For a return to be accepted, your item must be in the same condition that you received it; new, unused, undamaged, and in its original packaging. You will need to provide photographic evidence.
 
Before start a return, you must contact us at service@anbuystarry.com. And send us your Order number. If your return is accepted, we’ll send you address of warehouse, as well as instructions on how to return your package.
 
Items sent back to us without first requesting a return will not be eligible for a refund or exchange and will only be sent back to you after payment of all shipping costs.
 
Return Shipping Address:
 
8416 SW 23rd Place,
Oklahoma City, OK 73128 US
 
Return Shipping fee:
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
 
Additional non-returnable items:
 
- Gift cards
 
For exchange or inquiries, please contact us by email about the product details
 
-Damages
 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
 
Refund
 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Late or missing refunds
 
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
 
Next, contact your bank. There is often some processing time before a refund is posted.
 
If you’ve done all of this and you still have not received your refund yet, please contact us by email, we will help you to check it.
 
*Please note:
 
1.You need to pay for your shipping costs for returning your item with non-quality problem within 30 days from the date you purchased it.
 
2. You will be responsible for paying for your own shipping costs for returning your item after 30 days from the receipt of original order.
 
3. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
4. If the customer doesn't pick up the goods on the specified date with the requirement, causing the goods to be destroyed, we'll not give a refund. If the goods are returned to warehouses by courier, the customer must be paid the additional fees.
 
5. Within the warranty period, the replacement is free but the shipping fee will be charged accordingly after 3-months.
 

FAQS

Find anything you want to know about our starry projector lights

Once shipped, the average delivery time is 7-15 business days, depending on where in the world you are located.

Yes. The processing time for orders is usually 1-2 business days. We may be running under minor delays due to the high vojume of orders we are veceiving, so if you do not receive your tracking information within 1-3 days, please to not worry.

Oredominately from the USA or Canada depending on the location

Of course! We offer 1 year after sale warranty which covers anything that may happen to your lamp within the yar of purchasing.

For the Anbuystarry, Please allow 3-4 hours for a full charge.

Yes. Our projector lights are all USB powered for univesal use.

If an item is post or damaged upon arrival, we will issue you a replacement after verifying. For working products, we have a 30 day return policy of which you can read more about in "Refund & Return Policy" page.

Yes! Of offer shipping to most countries aroung world!

If you think, or know, yu have entered the wrong address, please get in contact with ourt support team as soon as yu can.

You can track your order right on our website. All you need to do is got to our "Track Your Order" page, and insert yur order's tracking number.

If you have entered the wrong address, and realized after your order has been shipped, we will only be able to refund you 50% of your order.

If your important question was not answered, please do not hesitate to contact our support team at service@anbuystarry.com as we would love to further assist you with anything you need!

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